The Time & Language settings on all supporting hardware (for example: application servers, database servers and client PCs) must be correct and consistent.

Time & Language settings must be applied throughout your system to all users.

Regional Settings are described in the following table.

You must have the appropriate licences to use third-party software components (for example: Citrix, Oracle, or Microsoft products).

Where Tribal is performing an installation or upgrade on your behalf, proof of relevant licences will be required.

One or more application servers should be available for each ebs instance (for example: an application server for the live environment and another for a test environment).

The ebs server installer allows multiple features to be installed on the same server, or alternatively spread across multiple servers.

Elevated account privileges are required to run the ebs installer.

The software that must be installed on every application server is described in Technology Roadmap Current and Planned Versions and Technology Roadmap Version History.

ebs: ontrack Hub and ebs: ontrack Learner Hub do not require direct database access and may be installed on a server without the database client tools. Database connectivity is provided through a web service layer which may be installed on a separate application server.

The ebs: one workflow service requires port 52615 to be open from the hosting server so that the ebs: central client can connect to the ebs workflow service.

Application server installation requirements:

• .Net 4.8 or greater is required to perform an installation

• Powershell version 4 or greater is required to perform a database upgrade

• Internet Integration Services (IIS) must be enabled for installation of website components, with the following IIS features required:

  • ASP.NET

  • Application Initialization

  • URL Re-write extension

The software requirements for personal computers are described in Technology Roadmap Current and Planned Versions and Technology Roadmap Version History.

Elevated account privileges are required to run the ebs installer.

Database server software requirements are described in Technology Roadmap Current and Planned Versions and Technology Roadmap Version History.

Please refer to the Database Platform section for specific Database software requirements.

When an updated version of a web browser is released by a supplier, issues can be introduced that affect existing websites. If you experience issues following an update, you should log a support call with the supplier. Supported browser versions and future variants are included in our development plans and are part of our testing and release process.

Supported web browser versions for desktop computers, are listed in the following table.

The minimum resolution for desktop web browsers is 1024x768.

Supported web browser versions for mobile devices with responsive, smaller resolutions screens are listed in the following table.

Web browser versions that are out of support are not included in development plans or part of the testing and release process.

The recommended system memory requirements for Tomcat servers are listed in the following table.

Recommended system memory requirements can vary depending on dashboard use, number of users and data connections used.